Return & Exchange

General return conditions

You can return most items within14 days after receipt, provided they are unworn, unwashed and have all original tags attached. The return is subject to a charge for the buyer.

Items excluded from return

Underwear & socks

fromhygienic reasons underwear (e.g. base layer) and socks cannot be returned or exchanged.

Cycling shorts & tights

Cycling shorts with integrated seat pad and tights are also excluded from return - for the same hygienic reasons.

Why?

We take hygiene seriously. As these items are worn directly on the skin, we cannot resell them once they have been opened. This protects all our customers.

Sale & reduced items

Sale items and items with discount codes cannot be returned. All sales are final for reduced items.

This is how returns work

Contact us by email at info@kilometro.ch or by WhatsApp with your order number.
We will send you the return details and a reference number.
Pack the items securely in the original packaging if possible.
Return the package using a trackable shipping method.
Upon receipt and inspection, we will refund the amount to your original payment method within 5-7 business days.

Defective items

If you receive a defective item, please contact us immediately with photos of the defect. We will organize a free exchange or a full refund.